Privacy policy

At Homezy, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase from us.

Information We Collect

When you use our website or place an order, we may collect the following information:

Your name, phone number, email address, billing address, shipping address, payment details, order details, and any information you share with our customer support team.

We may also collect basic device and website usage information such as IP address, browser type, pages visited, and cookies to improve website performance and user experience.

How We Use Your Information

We use your information to:

Process and deliver your orders, provide order updates, manage returns and refunds, respond to customer support queries, improve our products and services, prevent fraud or misuse, and send promotional offers or updates only when permitted.

Payment Information

We do not store your complete card, UPI, or banking details on our website. Payments are processed through secure third-party payment gateways. Your payment information is handled as per the policies of the respective payment provider.

Sharing of Information

We do not sell or rent your personal information to anyone.

We may share limited information with trusted service partners such as delivery companies, payment gateways, website hosting providers, and customer support tools only when necessary to complete your order or provide our services.

We may also share information if required by law, legal process, or government authorities.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and show relevant offers.

You can disable cookies from your browser settings, but some website features may not work properly.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online platform can guarantee 100% security, so users are advised to use the website carefully.

Data Retention

We keep your information only for as long as necessary to complete orders, provide customer support, meet legal requirements, resolve disputes, and improve our services.

Your Rights

You may request to access, update, correct, or delete your personal information by contacting us. You may also opt out of promotional messages at any time.

Third-Party Links

Our website may contain links to third-party websites or services. Homezy is not responsible for the privacy practices, content, or policies of those third-party websites.

Children’s Privacy

Our website is not intended for children below the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

Homezy may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

For any questions about this Privacy Policy or your personal data, please contact us:

Email: help@homezy.live