Terms of service

Welcome to Homezy. By accessing or using our website and purchasing products from us, you agree to follow these Terms of Service. Please read them carefully before using our website.

1. General Terms

Homezy is an e-commerce brand that offers home essentials, lifestyle products, kitchen items, cleaning products, and other useful products for everyday living.

By using our website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

2. Use of Website

You agree to use the Homezy website only for lawful purposes. You must not misuse the website, attempt to damage it, interfere with its security, copy content without permission, or use it for any fraudulent activity.

We reserve the right to refuse service, cancel orders, or restrict access if we find any misuse, suspicious activity, or violation of these Terms.

3. Product Information

We try our best to display product details, images, prices, descriptions, and availability as accurately as possible. However, slight differences in product color, packaging, size, or appearance may occur due to screen settings, photography, or supplier updates.

Homezy does not guarantee that all product descriptions, images, or other content will always be error-free, complete, or updated.

4. Pricing and Availability

Product prices and availability may change without prior notice. We reserve the right to update prices, remove products, correct errors, or cancel orders if any pricing or product information is found to be incorrect.

In case of a pricing error or stock issue, we may contact you for confirmation or cancel the order and process a refund if payment has already been made.

5. Orders and Payments

When you place an order on Homezy, you agree to provide accurate details such as name, phone number, shipping address, and payment information.

Orders are confirmed only after successful payment or order verification in the case of Cash on Delivery, if available.

We reserve the right to cancel any order due to incorrect information, payment failure, suspected fraud, product unavailability, or delivery restrictions.

6. Shipping and Delivery

We aim to deliver orders within the estimated delivery time shown at checkout or communicated after order confirmation. Delivery timelines may vary depending on location, courier service, weather conditions, public holidays, or other unexpected delays.

Homezy is not responsible for delays caused by courier partners, incorrect address details, customer unavailability, or circumstances beyond our control.

7. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are handled according to our Return & Refund Policy.

Customers are requested to check the product carefully after delivery and raise any issue within the given return window. Used, damaged, or incomplete products may not be accepted for return unless the issue is due to our side.

8. Customer Responsibilities

You are responsible for providing correct order details, receiving the order at the given address, checking product details before purchase, and following product usage instructions carefully.

Homezy will not be responsible for damage, loss, or injury caused due to incorrect use, misuse, negligence, or failure to follow instructions.

9. Offers and Discounts

Homezy may provide offers, discounts, coupon codes, or promotional deals from time to time. These offers may have specific terms, validity periods, and conditions.

We reserve the right to change, cancel, or refuse any offer at any time without prior notice.

10. Intellectual Property

All content on the Homezy website, including brand name, logo, images, product descriptions, graphics, design, and text, belongs to Homezy or its content partners.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

11. Third-Party Services

Our website may use third-party services such as payment gateways, courier partners, analytics tools, or external links. Homezy is not responsible for the actions, policies, delays, or errors of third-party service providers.

Use of third-party services may also be subject to their own terms and policies.

12. Limitation of Liability

Homezy will not be liable for any direct, indirect, accidental, or consequential loss arising from the use of our website, products, delivery delays, technical issues, or inability to access the website.

Our total liability, if any, shall be limited to the amount paid by the customer for the specific product or order.

13. Account and Communication

When you provide your contact details, you agree that Homezy may contact you through phone, SMS, WhatsApp, email, or other communication channels for order updates, delivery support, customer service, refund updates, and promotional communication where permitted.

14. Changes to Terms

Homezy may update or change these Terms of Service at any time. Updated terms will be posted on this page. Continued use of our website after changes means you accept the updated Terms.

15. Governing Law

These Terms of Service shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in India.

16. Contact Us

For any questions related to these Terms of Service, please contact us:

Email:help@homezy.live